Cancelling

CANCELLING YOUR BOOKING

Our terms for cancellation

Cancelling once you have arrived at the Centre

If you decide that you want to leave NOOC before your booked departure date the following conditions apply:

If you want to leave early to live somewhere else in Oxford, the Centre has the right to charge you for the full booked period, i.e. up to the end of your Licence Agreement.
If you want to leave early because your course has finished or you need to return to your home country we require 28 days' written notice. If you are not able to give us 28 days' notice then we will charge you for the equivalent 28 day notice period.
If you cancel within the first 28 days of your stay at the Centre the full deposit amount (£200) will be charged as a cancellation fee and you will be charged at the appropriate short term rate for the nights that you stay at the Centre.

NOOC's Cancellation Policy

Before Arrival - The Cooling-Off Period

If you submit an application form and you are successful in being offered accommodation we will notify you in writing of our offer of accommodation.

If your booking is for a stay of over 28 days we will request a booking deposit of £200 to be paid before we will confirm a booking.

Once we have received your £200 booking deposit, or in the case of bookings of under 28 days, your written acceptance of our offer of accommodation, we will send you written confirmation of your booking (via email, fax or letter) and you will then have a 'cooling off period'.

This means that you may cancel your booking within 7 days of your receiving our booking confirmation. This cancellation must be made in writing (via email, fax or letter) and received by us within 7 days of your receiving the booking confirmation. You will then receive a full refund of the deposit that you have paid to the North Oxford Overseas Centre (less any bank charges incurred in returning the deposit to you).

The cooling-off period does not apply if the booked stay starts within 7 days of the completion of the booking and the sending of the booking confirmation.

Before Arrival - Cancelling more than 28 days in advance

If you wish to cancel your booking after the cooling-off period and more than 28 days before your booked arrival date you must notify us in writing (via email, fax or letter).

If you have booked a stay of less than 28 days you will be required to pay the charges for the total booked period.

If you have booked a stay of over 28 days you will be charged a 25% administrative fee from your £200 booking deposit - this equals a charge of £50. The remainder of the booking deposit (£150) will be refunded to you (less any bank charges fees incurred in returning the deposit to you).

Before Arrival - Cancelling less than 28 days in advance

If you wish to cancel your booking less than 28 days before your booked arrival date you must notify us in writing (via email, fax or letter).

If you have booked a stay of less than 28 days you will be required to pay the charges for the total booked period.

If you have booked a stay of over 28 days none of the booking deposit will be refunded to you.

Changing your arrival date

If your arrival date changes then certain conditions apply:

If you wish to arrive earlier than your booked arrival date please contact the Administrator as soon as possible and we will check if a room is available. This is not always possible and you may need to make alternative arrangements.

If you wish to arrive later than your booked arrival date you must tell us 28 days before your booked arrival date. Otherwise, we will charge you from your booked arrival date.

If your arrival is delayed by more than 14 days it is possible that we will treat this as a cancellation (see above). If your arrival is delayed by more than 28 days this will definitely be treated as a cancellation.